Last updated: October 2026
1. Overview
Acuspire, Inc. ("Acuspire," "we," "our") operates the Acuspire recruiting platform. This policy explains what we collect, why, and how we protect it. We are PIPEDA-aligned, and all candidate data is stored in Canada.
2. Information we collect
- Candidate information: Name, email, phone, resume, cover letter, and application answers you submit.
- Acuspire Connect client information: Name, email, intake answers (goal, employment situation, urgency, confidence, accessibility needs), session timing, the outcome your concierge or coach recorded, and your survey responses.
- Hiring-team information: Name, work email, company, role details, and interaction data with candidate records.
- Platform usage: Standard web server logs, anonymized analytics, and security event data.
3. AI disclosure
Acuspire uses AI (Polaris) to rank candidate applications. Every candidate application form displays an AI disclosure before submission. Acuspire Connect sessions are conducted by people, not AI; no automated decision determines whether a client receives coaching.
4. Acuspire Connect video sessions
- Live video sessions between a client and a career concierge or career coach are not recorded, and no audio or video is retained after the call ends.
- What we keep is the session record: intake answers, when the call connected and ended, the outcome recorded by the concierge or coach, and the exit survey. This is stored in a Canadian AWS region and protected by role-based access controls.
- Clients may request permanent deletion of their session records at any time by emailing [email protected]. Deletion is permanent and unrecoverable.
- Month-end program reports are aggregated for funders and do not identify individual clients. Figures already reported are not altered by a later deletion.
5. How we use your data
We use your data to operate the platform, rank candidates, share profiles with hiring teams, and send relevant product communications. We do not sell candidate or client data. We do not use application content or coaching session data to train AI models.
6. Data storage & security
- All candidate and client data is stored in Canada on AWS.
- Edge firewalls block DDoS, bot attacks, and brute-force attempts.
- reCAPTCHA v3 is deployed on every public form.
- Access to candidate data is logged and restricted by role.
7. Your rights (PIPEDA)
You may request access to, correction of, or deletion of your personal information by emailing [email protected]. We respond within 30 days.
8. Cookies
We use first-party cookies to operate the site, plus limited analytics cookies. You may decline non-essential cookies via the banner shown on your first visit.
9. Contact
Privacy inquiries: [email protected] · Acuspire, Inc. · Calgary, Alberta, Canada.
