Last updated: September 14, 2023
At Acuspire, our mission is “a future without job search” We utilize personal data to customize the job search and recruitment process. Central to this mission is our commitment to be transparent about the data we collect about users, how that data is used and with whom it may be shared. Acuspire, together with its affiliates and partners (“We” or the “Company”) respect your privacy and are committed to protecting it by complying with this policy and all applicable Canadian federal and provincial privacy and data security laws including the Personal Information Protection and Electronic Documents Act (Canada). Our services are restricted to Canadian users and as such we do not intend to collect personal information from individuals outside of Canada.
This policy describes:
We will only use your personal information in accordance with this policy or with your permission or unless otherwise required by applicable law.
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
This policy applies to information we collect, use, or disclose about you:
This policy DOES NOT apply to information that:
INFORMATION WE COLLECT ABOUT YOU
Our registered Jobseekers share their professional histories and resume content with us. Employers may contract with us for their recruitment needs. For both Jobseekers and Employers, we collect and use several types of information from and about you, including:
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect your information, including through:
Information You Provide to Us
The information we collect directly from you on or through our Platform may include:
You may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Platform or transmitted to other users of the Platform or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect. Additionally, we cannot control the actions of other users of the Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.
Information We Collect Through Cookies and Other Automatic Data Collection Technologies
The information we collect automatically is statistical metadata and does not include personal information, and we may maintain it or associate it with personal information we collect in other ways, that you provide to us, or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
You can opt-out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
We do not control these third parties' tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may also disclose your personal information:
TRANSFERRING YOUR PERSONAL INFORMATION
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Platform improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may transfer your personal information to service providers in a foreign country for limited purposes such as using Google Cloud to convert document format, or to service providers for email verification. These countries have different privacy laws that may or may not be as comprehensive as Canadian law.
By submitting your personal information or engaging with the Platform, you consent to this transfer, storage, or processing.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions are encrypted using SSL technology.
Acuspire encrypts all personal information in transit and at rest using industry accepted standards, strong encryption techniques, and current security protocols. Acuspire regularly reviews and updates its encryption methods to ensure the security and confidentiality of personal information.
Your Personal Information is encrypted and stored on third-party cloud servers with data centers that are physically located within Canada. The Company has contracted with Amazon Web Services (“AWS”) to provide data storage services. Details on their security and privacy standards may be found at: https://aws.amazon.com/compliance/data-privacy-faq/
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a login and password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Platform.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
You will be required to provide sufficient information to affirm your identity before any deletion request is processed. Limitations may apply based on technological feasibility or legal requirements.
You have the option to delete your Personal Data ("Data") through the "My Settings" feature on our platform. To affirm your identity and initiate the deletion request, you will be required to enter your password.
Subject to applicable law, you may alternatively request the deletion of your Data held by Acuspire by sending an email to [email protected]. Requests will be serviced in a timely manner, consistent with legal, regulatory, and contractual obligations.
For organizations operating an Acuspire license, they may delete all user data from within their copy of the licensed platform in the event of termination or expiration of the enterprise license. This includes any Personal Data and other information associated with their organization's users.
CHILDREN UNDER THE AGE OF 13
Our services are directed to Jobseekers and Employers in Canada. Our Platform is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Platform. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Platform. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected]
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at [email protected]
Please note that if you withdraw your consent, we may not be able to continue providing you with our services. We will explain the impact to you at the time to help you with your decision.
Acuspire will promptly notify customers in the case of a security breach involving personal information, as required by applicable laws and regulations. Acuspire will also take all reasonable steps to mitigate the impact of the breach and prevent any recurrence. Acuspire will cooperate with customers and relevant authorities in the investigation and resolution of the breach.
CONTACT INFORMATION AND CHALLENGING COMPLIANCE
For correspondence by mail, we may be reached at the address below:
#200, 1401 1 Street SE
Calgary, Alberta T2G 2J3
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.