Acuspire Connect puts a live person on a two-way video call with the people you serve within minutes, and books them with the right specialist within days. In the browser, no app, no account, no bots. Every session is logged so you can prove it worked.
A shared live queue shows each visitor their place in line and the estimated wait. If it's long, they book a window for later and keep their answers.
Someone from your team on one side. The person who reached out on the other. Nothing in between.
A survey before and after, actual time delivered, what your team decided, and whether the person came back.
The market has answered rising demand for help by removing the people from it. The people asking notice. So do the organizations paying for it.
A script can't notice that someone is scared, or that the goal they typed isn't the goal they have.
Self-serve portals sort people into boxes and leave them there. Nobody follows up.
Help happens, but there is no record of who was helped, for how long, or whether it worked.
Great advisors, fixed hours, one office. Capacity caps outcomes before they start.
Two levels of help. A human decides who moves from one to the other.
The visitor comes in from your website. An email address is all it takes. No password, no app, no account setup.
A few short questions, configured with you: what they need, how urgent it is, and any accessibility needs.
The visitor joins a shared queue and sees their position and estimated wait, or books a window for later. An on-duty team member reads their answers and opens the video room.
Your team member closes the call as resolved, or as needing a booked session. Nobody is booked with a specialist without a person deciding they need one.
An approved visitor answers a short questionnaire, sees matching specialists, picks a slot, and gets a calendar invite. A reminder with one-click sign-in arrives before the session.
Both levels end on the same short survey: needs met, goal progress, satisfaction. Returning visitors with the same goal go straight back to the same specialist.
A live person within minutes, or a booked appointment within hours to days. Staff availability on a 15-minute grid, emailed calendar invites, and join links that just work.
Audio, video, and screen share with nothing to download. Waiting room, camera and mic settings, background blur, and a one-click audio-only option.
Pre and post questionnaires on both levels, delivered-presence timing, over 60 named KPIs with stable definitions, and monthly reporting snapshots.
Workforce programs, career centres, trade associations, and colleges that report to a funder.
See the segment pageRegional EAP and EFAP providers and counselling practices with an affiliate network. Replace the intake callback queue with a person who answers within minutes.
See the pageBoutique outplacement and career-transition firms. Activate every participant on day one, then book them with the right coach.
See the pageGeneric video tools give you a calendar and a recording. Connect gives you a before-and-after measure per person and a record of every session delivered.
"You decide whether sessions are billed."
The organization that procures Acuspire Connect decides how sessions are accounted for: it can accrue billing reports for the sessions provided, or have them provided free of charge.
"Month-end figures are frozen."
A record deleted in March cannot change what was filed for February.
"When someone asks how a number was computed, we can show them."
Every metric has a written definition, a stable ID, and a documented caveat where one exists.
Someone who listens to where you actually are, not where a form put you. Someone who can tell you what to do next, and book the next conversation before you hang up.
Thirty minutes. We run a real session from intake to exit survey and show you the monthly report it produces.